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Cardholders are required to have
a User ID and password to view their:
 - Account Balance
 - Transaction History

 


Other Links
Virginia Website (Home page for the Commonwealth of Virginia)   http://www.virginia.gov
VDSS Website (Home page for the Virginia Department of Social Services)   http://www.dss.state.va.us
FNS Website (Home page for the Food and Nutrition Service, a division of the United States Department of Agriculture)   http://www.fns.usda.gov/fns
FNS Nutritional Information   http://www.mypyramid.gov/


What should I know about my Food Stamp account?

  • It does not cost you anything to use the Virginia EBT Card for Food Stamps.
  • You do not ever get cash back when you use it.
  • You can buy the following items with your EBT card:
  • Any food to be eaten at home by people, including baby food, non-alcoholic beverages, and seasonings.
    Seeds and plants to grow food for your own family’s consumption.
  • Food stamp purchases are not charged sales tax. You may use manufacturer’s cents-off coupons to reduce the cost of your groceries, but you will have to pay sales tax on the value of the coupons.
  • You cannot buy non-grocery items with the Virginia EBT card, such as cleaning products, pet food, paper products, alcohol, or tobacco. You will have to pay for those items with cash, by check, or a credit or debit card.
  • You cannot access cash from a grocery store or ATM with your Virginia EBT card.


  • Ongoing monthly benefits will be available on the first day of each month regardless if the first is a weekend or a holiday.
  • You can use your Virginia EBT Card even if your Food Stamp case is closed as long as you have benefits left in your account.
  • Your benefits will go dormant and cannot be accessed if there has not been any financial activity (such as a food stamp purchase) on your account in the past 90 days. If your account has gone dormant, you will need to contact your local Virginia Department of Social Services office to reactivate your account.


How do I use my Virginia EBT Card to shop?
  1. Make sure you have selected your PIN and remember it before going shopping.
  2. Your EBT card can be used at stores that display the Quest logo. If you do not see the Quest logo, ask at the customer service desk if the store accepts the EBT card.
  3. Go shopping as normal.
  4. At the checkout lane, slide your own card or give your card to the clerk depending on the store. The clerk enters your food transaction amount. The clerk should not leave the area with your card.
  5. You will need to enter your 4 digit PIN.
  6. Check the amount that shows in the machine window to make sure it is correct.
  7. Make sure the amount on the receipt is the same as the amount you spent. If the receipt is wrong, tell the clerk right away. Keep the receipt as a record of your current balance.


What is a PIN?

  • PIN stands for Personal Identification Number. You must have a 4-digit PIN to use your Virginia EBT Card.
  • Call Customer Service to select a PIN to begin using your EBT card. You will need your:
    • 16 digit card number from the front of your Virginia EBT Card
    • Social Security Number (last 4 digits only). Note that your 7-digit case number may be used if you do not have a Social Security Number.
    • Birth Date
    • If you are an Authorized Representative, you will enter your 16 digit card number but will use the client’s last 4 digits of the SSN and date of birth. You do not enter your SSN or birth date.
  • Choose a PIN that is easy for you to remember, but hard for someone else to guess or figure out if you lose your card.
  • Never tell anyone else, including a grocery store cashier, your secret PIN.
  • Never write your PIN on your card or card sleeve.
  • Do not write your PIN on anything you carry with you like your wallet or purse in case it is lost or stolen.



  • If you forget or want to change your PIN, you must call customer service and follow the automated PIN selection/change instructions.
  • When entering your PIN to make a purchase, be sure no one else can see what number you are entering. If someone else learns your PIN and uses your card, your benefits will not be replaced.
  • If you think someone else has learned your PIN, call customer service immediately to choose a new PIN. Your EBT card and benefits will not change.


How do I select my PIN?

You must always call the customer service number at 1-866-281-2448 and follow the prompts to select or change your PIN.

If the Food Stamp case is in your name, or if you are an authorized representative with access to someone else’s Food Stamp benefits you will need the following information to select your Personal Identification Number (PIN):

To select your new PIN, you will need your:
  1. Card number (16 digits on the front of your card).
  2. Last four digits of the Social Security number for the person whose name is on the case. If this person does not have a Social Security number enter their 7-digit case number.
  3. Date of birth for the person whose name is on the case.


What do I do if my EBT card is lost, stolen or damaged?

  • If your Virginia EBT Card has been lost, stolen or is no longer working, you should call customer service at 1-866-281-2448 for a new EBT card. They will immediately disable the old card and arrange for the mailing of replacement EBT card to your address. The mailing process takes from 5-7 business days. You may also go to your local Department of Social Services office to receive a replacement card in person. The office worker will also be able to disable your old card and either mails you a new card or issue a replacement card to you right at the office.
  • Your benefits will be protected as soon as you report it lost or stolen and a new card will be issued to you so you can access your remaining benefits.
  • Your current PIN is transferred to your replacement card so you do not need to call customer service unless you want to change your current PIN.
  • A $2 fee is deducted from your available balance for each replacement card issued.



Misuse of your Food Stamp benefits is a violation of state and federal laws.

DO NOT:

  • Sell, trade or give away your Food Stamp benefits, PIN or Virginia EBT Card.


  • Allow a retailer to buy your food benefits in exchange for cash.


  • Use someone else’s food benefits or Virginia EBT card for your household unless authorized by Department of Social Services to do so.


Important: You must not give false information or hide information to get food stamps. You must not trade or sell EBT cards. You must not use food stamp benefits to buy non-food items, such as alcohol, tobacco or paper products. You must not use someone else’s EBT card for your household. If you intentionally break any of these rules you could be barred from the Food Stamp Program for 12 months (1st violation), 24 months (2nd violation), or permanently (3rd violation); subject to $250,000 fine, imprisoned up to 20 years, or both; and suspended for an additional 18 months and further prosecuted under other Federal and State laws.


If you intentionally give false information or hide information about identity or residence to get food stamps in more than one locality at the same time, you could be barred for 10 years.

If you are convicted in court of trading or selling food stamps of $500.00 or more, you could be barred permanently.

If you are convicted in court of trading food stamps for a controlled substance, you could be barred for 24 months for the 1st violation, permanently for the 2nd violation.

If you are convicted in court of trading food stamps for firearms, ammunition, or explosives, you could be barred permanently for the first violation.
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